Why Endorsements Are the Fastest P&C Back Office Win to Hand Off

Endorsements are one of the fastest back office wins for agencies that start outsourcing. The task volume is high, the workflow per endorsement is short, the turnaround standard is clear, and the work is interruptive enough that removing it from the in-house team creates an immediate improvement in focus and throughput.

What endorsement processing involves

An endorsement is a mid-term change to an existing policy. Each endorsement requires receiving the request, verifying the change is within the existing policy terms, submitting the change to the carrier, confirming the endorsement, updating the AMS, and sending confirmation to the client.

Why endorsements are a fast win to offload

The endorsement workflow is short enough that it can be transferred and quality-checked quickly. The outsourced team can be processing endorsements independently within two to three weeks of the setup process starting. Endorsements are also highly measurable — turnaround time, error rate, and carrier confirmation rate are all trackable within the first month of the offload.

Frequently asked questions

What is a reasonable turnaround standard for endorsements?

For standard endorsements that do not require underwriting review, same-day or next-business-day processing is the standard most commercial clients expect. Any endorsement taking more than three business days without a status update represents a process failure.

Can all endorsement types be outsourced?

Most routine endorsement types can be fully outsourced. Endorsements that involve significant coverage changes or underwriting judgment should be handled collaboratively between the outsourced team and the agency’s licensed staff.

Talk to COVU about offloading endorsement processing

Based on COVU’s operational experience managing service operations across 50+ agencies and $200M+ in premium.