The Licensing Bottleneck, and How Agencies Work Around It
Every independent agency runs into the same wall eventually. The work is growing, the obvious answer is another licensed CSR, […]
P&C Insurance
The Transition Playbook: Going From In-House Service to Managed
Most agency owners do not hesitate over whether outsourcing works. They hesitate over the handover. The fear is specific and
Moving Service From a Fixed Cost to a Variable One
Service capacity is bought in whole people. Volume does not arrive in whole people. That mismatch is the entire problem.
What Consolidating Service Operations Does to EBITDA
Multi-office agencies consolidate a lot of things. Carrier appointments, billing, branding, sometimes the AMS. Service operations tend to be last,
The Insurance Outsourcing Guide: Where to Start and What to Read Next
Outsourcing insurance work is one of the biggest operating decisions an independent agency makes, and it is easy to get
Insurance Outsourcing: A Practical Guide for Independent P&C Agencies
Insurance outsourcing has become one of the most common answers to a problem every growing agency hits: there is more