The Insurance Outsourcing Guide: Where to Start and What to Read Next
Outsourcing insurance work is one of the biggest operating decisions an independent agency makes, and it is easy to get […]
How to Improve Customer Relationship Management in Insurance Agencies
When an agency decides to improve its customer relationship management, the first move is almost always the same: shop for
Insurance Outsourcing: A Practical Guide for Independent P&C Agencies
Insurance outsourcing has become one of the most common answers to a problem every growing agency hits: there is more
The Role of AMS Data in Cross-Selling Insurance Products
Cross-selling insurance is one of the cheapest growth levers an agency has, and most agencies leave it on the table.
Insurance Agency Acquisition: Integrating a Newly Acquired Book
Insurance agency acquisition succeeds or stalls at integration. How to fold a newly acquired book into one operating model without losing clients or margin.
Insurance Artificial Intelligence in Customer Communications
Insurance artificial intelligence in customer communications: where chatbots and conversational AI help, where they stall, and how to make AI actually stick.
BEX: The Insurance Agency Browser Extension Built for the Way Service Really Works
BEX is COVU’s in-browser assistant for insurance agencies. Fill carrier and AMS forms in one click, ask Vero, and see where service hours go.
How to Improve Insurance Agency Process Efficiency Without Adding Headcount
Improve insurance agency process efficiency without adding headcount. The 5 operating changes that cut service drag and free capacity you already have.
Where the 40-Hour Service Week Usually Goes
Where does the 40-hour service week actually go in a P&C agency? A task-by-task look at service drag and what insurance back office outsourcing removes.
Insurance Book Management Services: The Complete Outsourcing Guide for P&C Agencies
Insurance book management services let independent P&C agency owners hand off the full cycle of policy service work to a